Refund Policy FAQ
Q1: In what situations can I request a refund?
A1: If you receive a defective, damaged, or incorrect item, please contact us within three days of receiving the product to request a refund or exchange.

Q2: How do I submit a refund request?
A2: Please contact us via official LINE or phone, providing your order number, reason for refund, and photos of the item issue. We will assist you as soon as possible.

Q3: Can refund requests submitted after three days be processed?
A3: Late requests cannot be processed. Please ensure you submit your refund request within three days of receiving the product.

Q4: How long will it take to receive a refund?
A4: Once the refund request is approved, we will return the payment to your original payment method within 7–14 business days. The actual timing may vary depending on your bank or payment platform.

Q5: Can purchased experience activities be refunded?
A5: Refund rules for experience activities vary depending on the activity. Please refer to each activity page for details.

Q6: Can unused items be returned?
A6: If the product is unopened and meets the return conditions, please contact customer service within three days to process the return.